No matter what channels you have access to (or don’t) the holy grail for internal communicators is getting the right messages to the right people at the right times. A shiny digital platform will rarely solve all your problems, so our first question is always: how can we optimise what we already have?

Ask any internal communicator about their view of Office 365 and their perspectives will vary, but almost all will agree that it has moved on a lot in recent years. O365 now offers a single environment in which to communicate, collaborate and connect. With such a vast array of apps and features, how do you guide people to the best ways of working?

Internal communicators now have access to a vast array of tools and platforms to help them reach their people. From bespoke websites to off-the-shelf solutions, there’s pretty much a tool for everything.

Efforts to increase, or even just maintain, leadership visibility in the new world of work requires a specific set of tactics and interventions. Not only do you need the channels through which to reach your people, you also need to coach your leaders to deliver the authenticity and transparency that will gain trust.